How to Deal with Terrible Clients and Difficult Customers:
1. Find out the objectives for both side: your side and client's side. Then, determine the root cause. It could be because of simple miscommunication or misunderstanding.
2. Objectively try to investigate whether client's irresponsible reaction towards your billing or client's complaint is because of your product and/ or service' quality. We must investigate thoroughly the production process and the delivery of the product/ and or service to the client. Check the billing as well, it could have some error from your Account Receivable Department.
3. Apologize when it is indeed your company's mistake that aggravates the client. Give extra service to mend the relationship as well as for public relations.
4. If not, try to find a compromising solution and let the client's have some freebies.
5. Have a bigger heart.....Let it go even though it is not always your fault or your company's fault. Politely try to maintain relationship with your client.
***No matter what, in the business world the norm is 'Customer is the King'
1. Find out the objectives for both side: your side and client's side. Then, determine the root cause. It could be because of simple miscommunication or misunderstanding.
2. Objectively try to investigate whether client's irresponsible reaction towards your billing or client's complaint is because of your product and/ or service' quality. We must investigate thoroughly the production process and the delivery of the product/ and or service to the client. Check the billing as well, it could have some error from your Account Receivable Department.
3. Apologize when it is indeed your company's mistake that aggravates the client. Give extra service to mend the relationship as well as for public relations.
4. If not, try to find a compromising solution and let the client's have some freebies.
5. Have a bigger heart.....Let it go even though it is not always your fault or your company's fault. Politely try to maintain relationship with your client.
***No matter what, in the business world the norm is 'Customer is the King'
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